Lagree Fit Lab Terms & Conditions
Reservation Policy
Class reservations must be made at least 5 minutes prior to class start time. The system will close reservations 5 minutes before each class begins.
Cancellation Policy
You must cancel class at least 12 hours prior to class start time in order to avoid any penalties. Classes canceled after the 12 hour mark are subject to late cancel/no-show penalties. Classes must be canceled through either the mobile app or by the online account. Cancellations via email will NOT be accepted.
Late Cancels & No-Shows
Late Cancellations: Any classes that are canceled less than 12 hours before the start of class time.
No-Shows: Any classes you signed up for but failed to cancel or did not show up on time. The no-show penalty window extends 24 hours after the original class time.
Package-Specific Penalties
All Class Packs will have 90-day expiry from date of purchase during Pre-Sale period only. Pre-Sale period is defined as any sale made prior to the public release of bookable schedule or first day of business opening, whichever comes first.
Intro Packages (3-Class Pack & 2-Week Unlimited)
Expiry: 30 days (3-Class Pack), 14 days (2-Week Unlimited)
Booking Window: 30 day rolling
Late Cancel: $15 Fee
No-Show: $25 Fee
Guest Privileges: Not available
Single Class Credits
Expiry: 30 days
Booking Window: 14 day rolling
Late Cancel: $15 Fee
No-Show: Loss of Credit
Guest Privileges: Not available
Class Credit Packages (5-Class & 10-Class Packs)
Expiry: 45 days (5-Class), 90 days (10-Class)
Booking Window: 14 day rolling
Late Cancel: $15 Fee
No-Show: Loss of Credit
Guest Privileges: Not available
Monthly Memberships (8-Class & 12-Class Monthly)
Booking Window: 30 day rolling
Late Cancel: $15 Fee
No-Show: $25 Fee
Guest Privileges: Not available
Billed monthly
Requires 3 month commitment
Unlimited Monthly Memberships
Booking Window: 30 day rolling
Late Cancel: $15 Fee
No-Show: $25 Fee
Guest Privileges: 1 guest per month
Billed monthly
Requires 3 month commitment
Late Arrivals
If it's your first time, please arrive 10 minutes early. This is for your safety and to ensure a smooth experience for your first class. Arriving at class start time or late will count as a no-show, and you will be charged.
Returning clients have a 5-minute window after class starts to claim their spot. Arriving later will count as a no-show. Please arrive on time to respect other clients and the instructor. This ensures we maintain a distraction-free environment and supports the safety, experience, and integrity of every class.
Waitlist Policy
The waitlist will put you in line for the class of your choosing. Waitlist registration closes 5 minutes prior to class start time.
Automatic Waitlist Management:
If someone cancels their spot, you will be automatically added to the class UP TO 2 hours prior to the class time
After the 2-hour mark, automatic waitlist filling stops
You can still manually add yourself into the class if spots become available using the website or mobile app
Waitlist Removal:
If you are still on the waitlist, you will be automatically removed within 5 minutes of class start time
You are responsible for removing yourself from the waitlist if you can no longer make it to the class
Multiple Waitlists: If you are waitlisted on multiple classes on the same day, you are responsible for canceling/managing the reservations to avoid any fees.
Standby Policy: You have the option to come into the studio and wait for a no-show up until 5 minutes prior to class start time. If you come to the studio, the clients that are signed up for the class have 5 minutes to claim their machine. If the client arrives before the 5 minute mark, you will have to surrender your machine. If the client arrives after 5 minutes from the start of class time, you will be given the spot, added to the class roster, and charged accordingly for the class.
Important Waitlist Responsibility: If you are automatically added to the class from the waitlist and you do not cancel yourself prior to 12 hours before the class, you will be penalized as a late cancel/no show.
Phone Policy
For the safety of you and those around, no phones will be allowed during class time on the Megaformer. No exceptions. If you have to answer a phone call/text message, please step outside in order to be respectful of the instructor and clients.
Class Attendance
You must stay in class for at least 30 minutes into the start of class time to avoid any no-show charges. If you leave class earlier than 30 minutes into class time, then you will be charged with a no-show. For example, if class starts at 7:30 am, then you must stay until 8:00 am in order to not avoid penalties.
Grip Socks
Grip socks are mandatory. No exceptions. Failure to wear grip socks will result in a no-show charge. If you bring your own grip socks, they must be approved by the instructor. We also sell grip socks at the studio available for purchase.
Bring a Friend Policy
If it is your plus one's first time at the studio, then they must follow the "new client" guideline and must arrive 10 minutes early from the class time. Late cancel and no-show policies still apply to your plus one. All late cancel and no-show charges will be made on the host/member account.
Guest Privileges by Package:
Only Unlimited Monthly members receive guest privileges (1 guest per month)
All other packages do not include guest privileges
Instructors
Instructors are not guaranteed. The instructor you originally signed up for class with is subject to change with no notice. If the instructor changes for your class, no worries! You are still reserved for the class and still good to go!
Membership Cancellations
To terminate your membership, kindly notify the studio via email at least 14 days prior to your membership renewal date. Membership fees will be automatically charged to the designated credit card on a monthly basis. All auto-pay memberships are subject to the terms outlined in the membership contract and must be honored for the full duration. Premature cancellation will incur payment of the remaining balance of the membership contract. For more information, please refer to the membership contract.
Credit Card/Payment
An active payment method must be kept on file for your account continuously. To update billing details, please utilize your online account or the mobile app. Failure to submit payments on time will lead to a temporary suspension of your account until payment is rendered.
Additionally, please note that prices for class credits, class credit packages, and memberships are subject to change without prior notification.
Refunds/Exchanges
We do not offer refunds on any classes, class packages, memberships, food/beverages, and any other merchandise. All class packages, memberships, auto-renew memberships are non-refundable and non-transferable. All class credits and memberships must be used by the original client. Failure to do so may result in revoking membership privileges.
Account & Password
In order to access some features of the website, you will have to create a Lagree Fit Lab account. You may never use another person's account. When creating your account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You are entirely responsible for maintaining the confidentiality of your password. You must notify us immediately of any breach of security or unauthorized use of your account.
Creating Multiple Profiles/Sharing Profiles
Creating multiple accounts or sharing an account, membership, class credits, and/or class credit packages is strictly prohibited. This may result in termination of your membership and privileges.
Lost Items
Lagree Fit Lab LLC is not responsible for any lost or stolen items in the studio. If you believe you left your belongings behind at the studio, please email us.
Right to Modify Services, Prices & Terms
Lagree Fit Lab LLC reserves the right to modify class offerings, schedules, pricing, or these Terms & Conditions at any time without prior notice. Continued use of our services constitutes your acceptance of such changes.
Liability and Assumption of Risk
Full Liability Waiver Required: Participation is subject to your acceptance of our comprehensive Liability Waiver and Release Agreement, which must be signed prior to your first class and contains additional important legal terms including indemnification provisions.
IMPORTANT NOTICE: By participating in any classes, sessions, or activities offered by Lagree Fit Lab LLC, you acknowledge and agree that:
(a) there are certain inherent risks and dangers in the strenuous nature of Lagree Fit Lab LLC's Lagree Method™ workout program created and/or instructed by Lagree Fit Lab LLC and/or Releasees;
(b) you have voluntarily chosen to enroll and participate in an intense physical exercise program that involves various fitness activities utilizing specialized equipment, including but not limited to Lagree Fitness® machines, Megaformer® machines, the Mega Pro and other Lagree Method™ apparatus;
(c) you understand that Lagree Fit Lab LLC strongly recommends that you consult a medical professional, prior to commencing any workout regimen and you hereby represent that your physician provided clearance for you to participate in the workout program, or you have chosen to waive your right to obtain such an opinion, and that you are in good physical condition and do not suffer from any known condition, including among other conditions, pregnancy, illness, disease, heart condition, joint problems, muscle injuries, or other physical condition, which would prevent your participation;
(d) you have been fully informed of the strenuous nature of this Lagree Method™ exercise program and the possibility of adverse physiological occurrences including, but not limited to, risk of abnormal changes in blood pressure, fainting, dizziness, muscle strains, muscle pulls, muscle tears, ligament tears, tendon injuries, broken bones, shin splints, heat prostration, dehydration, injuries to knees, injuries to back, injuries to shoulders, injuries to wrists, injuries to feet, spinal injuries, herniated discs, joint dislocations, equipment-related injuries, or any other illness or soreness and a remote risk of heart attack, stroke, other serious disability and/or death; and
(e) you acknowledge and VOLUNTARILY ASSUME ALL RISKS and danger of injury or death inherent in physical exercises, Lagree Method™ fitness training and/or use of the Equipment.
You further release and discharge LAGREE FIT LAB LLC, ITS OWNERS, TRAINERS, INSTRUCTORS, EMPLOYEES, SHAREHOLDERS, SUBSIDIARIES, SUCCESSORS, AGENTS, AFFILIATES, INSURERS, OFFICERS, DIRECTORS, INDEPENDENT CONTRACTORS, ATTORNEYS, AND ANY REPRESENTATIVES ("Releasees") for any loss, damage, injury (including death or disability) or cost to you arising out of the physical exercises, Lagree Method™ fitness training, and/or use or other operation of any fitness Equipment.
You, on behalf of yourself, your heirs, your executors, trustees, administrators and/or agents promise not to sue or make any claim against the Releasees for loss, damage, or injury, for any claim including those claims based on negligence and gross negligence, in connection with (1) the use of all amenities, instruction, training, your participation in any activity, class program, personal training, instruction, or creation of any exercise, (2) the sudden and unforeseen malfunctioning of any Equipment, and (3) your slipping and/or falling while in the studio, or in the studio premises, including adjacent parking areas and sidewalks, as well as any claim of negligence relating to the manufacture, purchase, lease, equipment in the facility, maintenance or operation of fitness Equipment, which resulted in loss, damage, injury or death.
You understand that this Lagree Method™ fitness, exercise, and/or training program is not medically supervised, and some activities are led by independent trainers or other program participants who are not employees or agents of Lagree Fit Lab LLC. You agree not to hold Lagree Fit Lab LLC legally liable or responsible for the actions or omissions of independent trainers or other program participants or invitees of Lagree Fit Lab LLC. You hereby waive the right to any claim or lawsuit against Lagree Fit Lab LLC for any damages of any kind based on the actions or omissions of independent trainers or other program participants or invitees of Lagree Fit Lab LLC.
COVID-19 and Communicable Diseases: You voluntarily assume all risks associated with potential exposure to COVID-19 and other communicable diseases, including the risk of illness, quarantine, hospitalization, and other complications. YOU ASSUME ALL RISK of exposure to and infection from COVID-19 and other communicable diseases and release Lagree Fit Lab LLC and all Releasees from any claims arising from such exposure or infection.
Class Action Waiver: You and Lagree Fit Lab LLC each further agree that any legal proceedings shall be conducted in our respective individual capacities only and not as a class, collective, or representative ("Class") action, and you and Lagree Fit Lab LLC each expressly waive our respective right to file a Class action or seek relief on a Class basis, unless otherwise required by law.
Exception – Small Claims Court Claims: Notwithstanding your and Lagree Fit Lab LLC's agreement to resolve disputes individually, either you or Lagree Fit Lab LLC may seek relief in a small claims court for disputes or claims within the scope of that court's jurisdiction.
Governing Law: This release and waiver of liability, assumption of risk, and indemnity agreement is governed by laws of the Commonwealth of Massachusetts and is intended to be as broad and inclusive as is permitted by Massachusetts law.
Security Cameras
The safety and security of clients and instructors are of the utmost importance to Lagree Fit Lab LLC. For this reason, Lagree Fit Lab LLC uses security cameras within the studio. The cameras may record both video and audio. Access to the footage is limited to Lagree Fit Lab LLC's owners and authorized management personnel.
Refusal of Service
Lagree Fit Lab LLC maintains a strict policy against abusive or discriminatory conduct directed towards Lagree Fit Lab LLC team members and clients. We reserve the right to decline service to anyone.